Thanks for the glowing review

Wish Lantern was set up in 2008 with a clear vision in mind – selling the highest quality products, backed up with great customer service. Five years later this is still our vision.

Over the years we have received a lot of positive feedback from both our Wish Lantern & Birando customers but sometimes we get an extra special review that makes us very proud.

Thanks for the glowing reviewThe review below was received yesterday and was immediately passed on to our customer service team who had enjoyed a very busy week. To say that they were pleased is a massive understatement.

Our heartfelt thanks to Jackie for taking the time to write in such detail about our product/service.

“Before I purchased this product I searched the internet reading various reviews. In my search I learned what factors deemed a sky lantern high quality verses low quality.

This product did not disappoint, it met the mark on every characteristic of High Quality. Each lantern was individually wrapped, included a silica gel packet, the fuel cells were protected and substantial, and the lanterns were made of quality paper and in pristine condition.

We were also surprised and impressed with the size of the lanterns. They were much larger than we anticipated. Further, when placing my order online, I requested overnight shipping, however, when the order was processed an error occurred and displayed shipping as standard shipping. I immediately called their customer service number.

I did not experience the typical automated system asking me to hold for a representative. The customer service number rings directly to a representative. The representative I spoke with quickly corrected the shipping option and I received our sky lanterns timely the next day.

I highly recommend this product and company. I will use them again. Launching the sky lanterns was a fun and unique experience. Buy from this company. They are reputable and reliable and their product is tops!!”

Thanks for the glowing review from all the Wish Lantern Team

Rob Laughton

Rob Laughton

Rob Laughton is one of the founders of Birando in the UK and USA - the original manufacturers of the Wish Lantern. He is passionate about the quality and style of his product range. The best designed products backed by quality production.
 

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